How can I contact your customer care?
Our customer service are happy to help with any query at info@alanoudalsalem.com or +966 59 299 9505 from 9AM to 5PM (Sunday – Thursday).
What payment methods do you accept?
We accept: Visa, MasterCard, Mada and ApplePay.
Can I exchange/refund a purchased item?
Unfortunately, You can only exhange/refund items with manufacturing faults only within three days from receiving your shipment. If you are unhappy with your purchases, please email our customer care team at info@alanoudalsalem.com for further assistance.
Can I cancel or refund my order?
Unfortunately, you can’t cancel your order after being paid. If you have questions or require more information about, do not hesitate to contact us.
Where do you ship?
We ship to GCC countries.
How long it takes to ship my order?
It usually takes 7 days to deliver your order within Saudi Arabia, or 14 for international shipping.